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    Satisfaction Guarantee

    TIMN’s Services and Quality promise

    TIMN promises to provide all services completely as stated in the description of each service. Any failure to comply with our standards will result in a donation of 2% of the total move price, being donated to an established TIMN charity in both the client’s and TIMN’s name. The client may choose their favorite Charity from the acceptable list of TIMN’s supported charities.

    Each item contains more information. Please click on the item and read the complete service description for each number.

    Origin Service

    1. Transport of container and packing crew to your residence.
    2. Packing
    3. Wrapping.
    4. Loading, based on “NORMAL ACCESS”
    5. Inventory – Packing list – Condition report.
    6. Transportation of effects to export terminal.
    7. Export documentation –Customs and Ocean freight Company.

    Ocean Freight

    1. Freight LCL or FCL.
    2. Origin Terminals.
    3. Destination Terminals.
    4. Inland freight if required.

    Destination Service

    1. Customs Assistance
    2. Transport of container from export terminal to residence.
    3. Unloading of container at residence, based on “NORMAL ACCESS”.
    4. Placement of all effects inside residence.
    5. Verification of inventory.
    6. Unwrapping of all wrapped items
    7. Unpacking of boxes onto flat surfaces only. Tables, Counter-tops and floors only. Putting things away is consider a maid service and be acquired at additional cost.
    8. Removal of used packing material on the day of the delivery.


    ADDITIONAL COSTS

    When moving overseas many additional costs can be incurred please read and understand the following list. A smooth well planned move will not incur many of the costs below, but the client must realize what can happen. People do not like surprises, but most moving companies do not advise you of things that can happen. At TIMN we be believe in being proactive to help our clients.

    1. On-site estimator before the move is booked.
    2. Difficult Access
    3. Oversized pieces or heavy pieces
    4. Outside lifts or Hoisting
    5. Storage
    6. Warehouse Handling
    7. Delivery via the warehouse.
    8. Duties
    9. Demurrage
    10. Inspections
    11. Double drops of containers
    12. Disposal of additional materials and items.
    13. Parking permits
    14. Time delays.
    15. Crating

    Transport of container and packing crew to your residence

    The price in your quotation includes the cost of bringing the container from the export shipping terminal (if your shipment is a Full container load) and transportation of the packing crew to your residence for as many days needed to complete the job. The travel time is based on the information completed in Origin city information box. Any change in this information could affect the final price.

    Packing

    Items can be placed in many various sizes and thickness of carton boxes. All TIMN’s quotations include new packing material. The items will be packed in a way to ensure maximum protection. Some items due to their nature must be crated and the fabrication of wooden crates is not included in the packing price. Various countries have different methods of packing, but the items must not move within the box.


    Wrapping

    The protection of furniture is done through the means of wrapping the furniture in different types of paper padding. All furniture must be covered completely and be protected from scratching, denting, chipping and general damage. The material itself must not be abrasive and cause any damage to the furniture. No plastic can be placed in direct contact with wood. Plastic can harm the finish of wood furniture with the temperature conditions in an ocean freight container.

    Loading of the shipment

    The shipment must be succurred tightly, so that no item can move or break loose during transit. The origin service is quoted based on normal access. Normal access is defined as a residence at ground floor or 1st floor above and that the container or truck can be positioned within 50 feet of the client’s front door. Please note for apartments or condominiums not the front door of the building but your residence. If additional labor is required for the loading process then there will be an increase in the cost of origin services.